ALL sales are final. Exchanges or credits can only be done up to 2 hours before the showing in person only. Convenience fees and ticket charges are non-refundable. Saturday evenings, after 7p, all minors ages 17 and under shall be accompanied by an adult 21 years and older. Please reach out to us through phone (912) 998-0911, email us at help@royalcinemaspooler.com, or message us on Facebook @ Royal Cinemas & World's Tallest IMAX with any questions. We appreciate your business and look forward to serving you.