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FAQ

Are all of your auditoriums assigned seating?

All of our standard auditoriums are assigned seating. The only theater we have not converted over to the assigned seating is our IMAX theater. It will still be first come, first serve.

 

What are your normal business hours?

We unlock the doors about 30 minutes prior to our first movie for the day, and we lock the doors 30 minutes after the last movie has started. We do not have any standard set business hours. 

 

What if I’ve already purchased my tickets online and I need to make a change to the seats I chose?

We can always help with a seat exchange as long as you call or email and speak with a manager. If you did not purchase your tickets online, you will need to come in with your tickets to be able to make any changes. 

 

What is your refund policy?

All ticket sales are final. You will see this before you purchase tickets online and at the theater. We do not offer a refund once you’re transaction has gone through. In emergency situations, please call to contact a manager before your movie show time. Convenience fees for online ticket purchases are nonrefundable. 

 

What is the age for children/ seniors as far as ticket pricing?

Children are 3-11. Seniors are 55+. If you have a child who is under 3 and will require his/her own seat, you will need to purchase a ticket for that child as we do assign seating and charge per seat in our standard auditoriums. 

 

What is your matinee cut off?

All movie show times that take place before 5:00pm.

 

Why is there a convenience fee for my online purchases?

To guarantee you are able to get your tickets before the sell out, we offer the convenience of purchasing tickets online. To ensure we are able to maintain this service for our valued guests, we charge a small fee per ticket. The charge per ticket is displayed on the confirmation page at checkout. For any emergency ticket refunds or credit, convenience fees for online ticket purchases will not be refunded.

 

How do I purchase a gift card?

Physical gift cards can be purchased inside the theater at the concessions stand by a team member.  We also have virtual gift cards available on the website

 

Do you offer a rewards program?

Yes, we do have a “Royalty Program”. It is a card-less program where you use your 10 digit phone number as your loyalty card number. You can earn 1 point for every dollar you spend with us. At 75 points, you will receive a FREE large popcorn. When you reach 150 points, you will receive a FREE movie ticket (IMAX excluded). Then, it starts all over again. You can choose to use your rewards right away, or save them for another time, your rewards and points will never expire. If you are already a loyalty member , you can check your loyalty points here.  

 

When is your movie schedule posted for the weekend releases?

We typically finalize our movie schedule on Mondays. If you do not see movie times for the coming weekend on Monday, they will be posted no later than Tuesday afternoon.

 

What is the Director’s Hall?

Our Director’s Hall is the auditorium that is connected to our Royal Grille. The reason we have a name for this is to distinguish it from all of our other standard auditoriums. This auditorium is unique because it is the only one you are able to take the alcohol from the bar into. You can also order food from the bar and the bar staff will bring your food to you while you are seated to watch the movie.